All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
The services offered through the Online Therapy Institute are owned and operated by DeeAnna Merz Nagel, LLC (USA) and OTI World LTD (UK) -collectively referred to herein as “OTI”. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of the United Kingdom and the laws of the United Kingdom applicable therein.
You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website.
OTI may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars. In some cases you will be guided to the website KateAnthony.net to complete the purchase, in which case you will see costs in UK GBP ££.
All prices listed on this website are subject to confirmation. OTI will notify you by e-mail within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an e-mail within 24 hours of completing a purchase order, OTI is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by e-mail with confirmation of your intention to purchase the item at the confirmed price.
OTI reserves the right to limit the quantities of certain items which an individual or any group can purchase. OTI will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, OTI will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, OTI will notify you as soon as possible.
Refunds and Cancellations
Generally, orders for services may be cancelled for a full refund within 24 hours provided the online training course has not been accessed or the application for a particular service is not already in review.
Once you purchase a course you are given complete access to all the course lessons. Our system tracks logins and access to each lesson. Unfortunately we have had to make a firm rule about refunds as people have purchased a course, accessed every lesson within a matter of minutes or days and then asked for a refund for the course. If you find that your experience in the first lesson is not what you had anticipated and this is within the first 30 days of purchase, a refund will be considered provided no other content has been accessed.
If a course requires an application to be enrolled in the course, the application must be received within 30 days. If the application is not received within 30 days, a refund will be given minus a 10% of total price administration fee.
Once the application is received and a student is enrolled in the course, no refunds will be given.,
Live In-Person Workshops
Cancellations received at least five working days before the seminar are refundable less a £20 administrative charge per registrant. For cancellations received later, a credit will be issued toward a future seminar or product order. Please note that if you register and do not attend, you are still liable for full payment.
Valid grievance requests must be received in writing (email) to email@example.com within ten days of the workshop’s online registration date. Every attempt will be made to resolve a grievance with a complainant at the time of the grievance. Should this not be resolved, the complainant will be provided further grievance procedures to follow including contacting the tutor’s professional organizations (American Counseling Association- ACA and British Association for Counselling and Psychotherapy- BACP).