Frequently Asked Questions

How do I get started?

• A good place to start with any question related to the delivery of therapeutic services via technology is to utilize the free information found on our various websites. Be sure to check out the menu tab at www.onlinetherapyinstitute.com which will lead you to many pages and information portals. The Products and Services page offers a complete site index.
• Participate in Open Office Hours. This free event occurs monthly and gives you an opportunity to ask questions.
• Consider training. OTI offers online training about online therapy.
• Consider purchasing our Quick Start Guide. The guide offers information beyond FAQ and gives a quick reference to our website and blog, pointing you to the information you need to move forward.
• Consider purchasing the book, Therapy Online: A Practical Guide. For more indepth information, consider purchasing the book, The Use of Technology in Mental Health: Applications, Ethics and Practice.
• Our Online Therapy Directory offers many categories of products and services. Be sure to check out the directory. Listings that carry the Online Therapy Institute’s Verified Seal have been endorsed by OTI as following our ethical framework.
• Subscribe to TILT Magazine ~ Therapeutic Innovations in Light of Technology which offers regular columns on ethics, law and technology.
• The answers to these questions do not substitute for legal consultation.  It is always wise to obtain legal consultation that is specific to your practice or business.

How do I get a website built so that I can begin offering online services?

• Read the OTI Ethical Framework to be sure you understand your ethical responsibilities regarding the delivery of online therapeutic services. Review our other Ethical Frameworks regarding Coaching, Social Media, Disaster Mental Health and Career and School Guidance.
• Follow the checklist offered through our Get Verified service. Once you have built your website, consider becoming Verified.
• Use services like GoDaddy, Web.com, Homestead, WordPress or VistaPrint to create your own website. There are many to choose from.
• If you want to have a website built, we recommend www.aivirtualsolutions.com.
• If you want to join an e-clinic that offers technology delivery options including email, chat, voice and video we recommend  www.breakthrough.com
• If you are looking for a secure and encrypted email and chat service we recommend www.hushmail.com.
• If you are looking for a privatized white label or branded platform for your business we recommend LifeOptions or Breakthrough.com.
• Be sure forms and questionnaires are secure and encrypted. Search the terms secure forms or encrypted forms for example.

How do I get more detailed information on building my private practice or business?

• Consider a one-off email consultation.
• Join the Supervision/Consultation Forum via a monthly subscription if you have many questions and want guidance along the way.

Where can I receive training about online therapy and related topics?

• We offer training regarding all aspects of online therapy and our list of courses continues to grow.
• Our courses are accredited and endorsed for CE and CPD credit.
• When considering other training options look for the OTI Verified Seal.

My organization is interested in a customized training for our staff and partners. How can we get started?

• Email info@onlinetherapyinstitute.com with your needs and we can discuss options that are suitable to your organization’s needs.

My organization wants to begin offering online therapy or coaching. Do we need to build a platform from scratch or are customizable and branded options available?

• We work closely with several companies. Based on your individual needs we can point you in a direction that will best fit your needs. Consider a one-off email consultation and tell us your plans and what services you will be delivering and through what methods of technology. (Do you want email and chat or are you also looking for video capability? Will you be using a discussion forum?)

Can I practice across state lines? Can I practice internationally?

• Our ethical framework states you must know the laws and rules of your own georgraphic region as well as the laws and rules of your client’s geographic region.
• In the United States, erring on the side of caution for the purposes of risk management suggests practicing within state boundaries.
• Be sure to also follow the ethical code of your professional organization or certifying/licensing body.
• Check out OTI’s Law and Ethics Wiki.
• Ask detailed questions of your liability insurance carrier.
• Consider legal consultation specific to your business needs.

How can I obtain supervision?

• Consider joining our Consultation/Supervision Forum.
• If you need a case consultation, consider our one-off email Case Consultation.
• Look for clinical supervisors in our directory.
• If you are a large organization seeking supervision options, contact info@onlinetherapyinstitute.com

Where can I network with others who are interested in the merging of mental health and technology?

• Join OTI’s Social Network!
• Join OTI on Facebook!
• Join OTI on Linkedin!
• Follow @TherapyOnline and @KateAnthony on twitter.